“Everyone needs tech support,
so why isn’t it just included in the price”

We believe that a chain is only as strong as its weakest link. That means you can have the greatest software in the world, but without great tech support it's worthless. We also have never met a user of POS software that didn't need support. We think charging extra for something you must have is like selling a car and then charging extra for the steering wheel. Therefore, we decided to build tech support into our basic subscription. That means that everyone has access to knowledgeable support techs 24/7 without worrying about separate fees or incident charges. We just think it's simpler.

To solve that problem we use the new software-as-a-service distribution model that is growing rapidly in the software industry. The difference is that instead of paying one lump sum for the software up front, you pay a monthly subscription. That subscription includes the services you rely on (support, training, upgrades, and data backups). It also enables you to see a return on your investment much quicker. We have a feeling there are other things you would rather layout $25,000 on.

Your Very Own Tech

From the moment you become a Profit Pilot subscriber, a specific support tech is assigned to be responsible for your install, your support and making sure you’re happy with the system on a daily basis. They will also call you periodically just to see if you have any questions, problems or suggestions. It’s a responsibility that your personal tech will take very seriously.

Our CEO's Cell #

We’re so committed to your satisfaction, that every customer is given our CEO, Kyle Doyle’s personal cell phone number. It’s not your primary way of getting support but if you ever feel like you’re not getting what you want, feel free to call. (Besides it was his idea, not ours).

24/7

Our team of support technicians is available 24 hours a day, 7 days a week, 365 days a year.

The Help Button

Every system has a HELP button on the POS and the back office. When pressed a message is immediately sent to a Compuwash support informing them of your problem. Moments later your phone rings and we’re on the line ready to help.

Smart Support Cash Reward

Every month in which you use less than 10 minutes of tech support you save $10 off your subscription for that month.